📍 Where will I receive the video?
You will receive the personalized video at the email address you provided. Please make sure the email is entered correctly.
⏱ What is the delivery time?
Delivery takes between 15 minutes and 2 hours.
💳 How can I pay?
We accept payment by bank card or PayPal.
🛑 Can I edit or change my order after submitting it?
Unfortunately, no. The personalized video is generated automatically right after submitting your information, so changes are not possible.
📅 Until when can I place an order?
We accept orders 24/7. We recommend not waiting until the last moment to ensure timely delivery.
💰 How much does the personalized video cost?
The price for one personalized video is €13.
👨👧👦 I have 2/3 children. Can Santa greet all of them in one video?
Yes! You can choose:
— One video for multiple children, or
— Separate personalized videos with different storylines for each child.
📱💻 The video won’t play on my phone/computer/laptop.
Your device may not support MP4 or MPEG video formats. Please install any free video player.
Also, try downloading the file via another browser such as Chrome, Mozilla, Safari, etc.
📩 I didn’t receive the personalized video by email.
Please check your Spam / Junk / Promotions folder.
If it’s not there, contact us via email or WhatsApp.